Golf Reservations and Sales Executive

Location : Laguna Golf Phuket

Additional Roles & Responsibilities:

Golf Reservations & Bookings

• Handle daily golf bookings via phone, email, online platforms, and walk-ins.
• Confirm tee times promptly and accurately via email.
• Ensure all booking information is recorded correctly in the reservation system.
• Coordinate with the operations team regarding daily tee sheets, special requests, and VIP bookings.
• Manage changes, cancellations, and no-shows according to club policy.

Customer Service & Communication

• Provide clear, friendly, and timely communication to members and guests.
• Respond to general enquiries regarding golf services, facilities, policies, and pricing.
• Assist in resolving customer issues or complaints professionally and efficiently.
• Assist with enquiries for golf tournaments, group bookings, and corporate golf events.
• Provide initial information on packages, availability, pricing, and event processes.
• Coordinate with the Events or Operations team to ensure accurate information flow.

Membership Administration

• Support new membership enquiries by providing information on categories, benefits, fees, and joining processes.
• Handle enquiries related to membership renewals, payments, and account updates.
• Maintain accurate member records and assist with membership documentation as required.

Administrative Duties

• Prepare reports, booking summaries, and documentation for management as needed.
• Support management with additional operational or administrative tasks.
• Assist in updating reservation systems, price lists, and member communications.

Additional Skills:

1. Bachelors degree in Hospitality, Tourism, Business Administration, or a related field (preferred).
2. Minimum 1-2 years of experience in reservations, customer service, or hospitality operations experience in golf operations is an advantage.
3. Strong communication skills in English (spoken and written); additional languages are a plus.
4. Excellent customer service mindset with a positive, professional attitude.
5. Ability to multitask and work efficiently in a fast-paced environment.
6. Strong organizational skills and attention to detail.
7. Proficiency in Microsoft Office (Word, Excel, Outlook) and reservation or POS systems.
8. Ability to work flexible hours, including weekends and public holidays when required.
9. Team-oriented, reliable, and able to work independently with minimal supervision.
10. Problem-solving skills and the ability to handle difficult situations calmly and professionally.