Global Customer Service Executive Japanese (Remote Working)

Key Responsibilities

• Reinforce and coverage of officers daily inbound and outbound duties from all
• channels.
• Manage and assist in response to online requests.
• Monitor and coach junior staffs to drive service consistency.
• Ensure the consistency of using proper call answering, greeting & MS call script.
• Execute and monitor Outbound duties carried out by the team.
• Provide support to customer experience and suggest resolution
• Provide administration assistance and coordinate with relevant departments for customer and enrollment process

Qualifications

• Strong knowledge of call center operation and performance management
• Strong leadership, customer-focused and analytical skills
• Strong organizational skill
• Strong computer skills and ability to learn new programs quickly.
• Excellent coordination, communication, and interpersonal skill
• Excellent command of written, verbal skills in English and Japanese, additional language skill is an advantage.
• Able to handle demanding workload.
• To be goal-oriented and flexible in accepting new assignments & project.
• Proactive mindset and be outspoken and energetic.