Hotel Manager

Property Name: Cassia Sokcho, South Korea

Location: Sokcho, South Korea

Job Purpose:

Responsible for directing, coordinating and overseeing the overall operational activities of all departments within the hotel/resort and for ensuring that the various business units operate in line with the Groups Mission Statement and meet their fiscal and qualitative objectives.

Major Areas of Accountability:

• Accountable to General Manager for the pre-opening, operation and daily running of the hotel within the agreed guidelines and as amended from time to time.
• Ensures compliance with the Groups Mission Statement, Brand Standards and other requirements as determined by Banyan Tree Hotels & Resorts.
• Oversees the quality, consistency and presentation in the outlets under his/her responsibility to ensure that they conform to the requisite standards of the hotel and meet or exceed customer expectations.
• Co-ordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities.
• Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
• Incorporates programmes to promote proper associates orientation and training and ensures the highest morale amongst the workforce.
• Ensures that proper associates relations are maintained.

Pre-Opening

• Assist to prepare Pre-Opening Budget (POB) and Operating budget in preparation for hotel opening. Work closely with hotels department heads and functional heads at corporate office.
• Monitors, reports, and follows up on hotel development to be in accordance with project timeline and brand standards.
• Works closely with project team and related key personnels for handover process.
• Supervise the Buy-Out List and POB to be in line with the progress and hotel operations.
• Builds and maintains positive relationships and effective communication with the owning company

Hotel Operations

• Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends).
• Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
• Assists in the preparation of the hotels annual budget; more specifically prepares; monitors and controls the budgets of the Rooms Division, F&B and Engineering Departments.
• Monitors the guests correspondence for the hotel and ensures that any problems/shortcomings are quickly identified and resolved, with feedback given to the guest accordingly.
• Reviews guest ratings and follows through with the individual department heads to correct problem areas.
• Keeps abreast with innovations and business orientations in the luxury hospitality industry.
• Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.
• Monitors the price-to-value ratio of the hotel/resort and introduces changes where and when necessary.
• Actively and regularly interacts with guests, associates and management, individuals outside the hotel/resort, not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
• Ensures that an up-to-date Manager on Duty manual is maintained to assist department heads with effective emergency procedures in the event of fires, injuries, death and to handle any other crisis situation that may arise at the property.