Assistant Estate Manager

Assistant Estate Manager

Key Responsibilities:

1. Administrative Support:

• Assist in maintaining accurate records, including maintenance schedules.

• Handle incoming inquiries via phone, email, or in person and provide appropriate assistance or escalate issues as necessary.

• Prepare and distribute correspondence, notices, and reports as directed by the estate manager.

2. Property Maintenance Coordination:

• Coordinate routine maintenance tasks such as landscaping, cleaning, and repairs to ensure the property is well-maintained and attractive.

• Schedule and oversee maintenance and repair work conducted by external contractors or internal maintenance staff.

• Conduct regular inspections of the estate to identify maintenance needs and address any issues promptly.

3. Tenant Relations:

• Serve as a point of contact for tenants regarding inquiries, complaints, or requests for maintenance assistance.

• Address tenant concerns promptly and professionally, striving to ensure high levels of tenant satisfaction.

4. Financial Management:

• Assist in collecting common area/electricity and water payments, issuing invoices, if any.

• Monitor tenant accounts receivable and follow up on late payments or outstanding balances as needed.

• Assist with budget preparation and financial reporting as required.

5. General Assistance:

• Provide general administrative and operational support to the estate manager.

• Assist with other tasks as assigned.

6. Qualifications:

• High school diploma or equivalent; additional education or training in property management, real estate, or related field preferred.

• Prior experience in property management, real estate, or a related administrative role is advantageous.

• Strong organizational skills with the ability to prioritize tasks and manage time effectively.

• Excellent communication and interpersonal skills, with the ability to interact professionally with tenants, vendors, and team members.

• Proficiency in MS Office Suite (Word, Excel, Outlook) and property management software is desirable.

• Ability to work independently with minimal supervision and collaborate effectively within a team environment.