Hotel Manager

About us

Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centered on five award-winning brands (Banyan Tree, Angsana, Cassia, Dhawa and Laguna) that offer exceptional design-led experiences for global travellers of today and tomorrow. Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

Why Join Us

With over 8,000 associates across 24 countries, the Group's Banyan Tree Management Academy was established in 2008 to support its goals through advancing people development, management excellence, and learning with integrity and meaning.

Banyan Tree Holdings has received more than 2,900 industry awards and accolades since inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, Banyan Tree Global Foundation, which aligns the Groups efforts to the UN Sustainable Development Goals.

Job Requirements: 

- Accountable to the SVP/ MD Hotel Operations in the overall running of the hotel by participating in the decision-making related to the hotel policy, philosophy, directions, goals and objectives and by taking appropriate action for their implementation as directed

- Oversees the performance of the Rooms Division (exercising supervision over the EAM in charge of Rooms, the Front Office Manager, the Executive Housekeeper, the Guest Services Manager, the Security Manager and Recreation Manager), F&B and Engineering Departments. Provides guidance and assistance in the execution of their responsibilities and helps them set their respective departmental objectives

- Directs and controls all subordinate Rooms, F&B and Engineering associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met.=

- Oversees the quality, consistency and presentation in the outlets under his/her responsibility to ensure that they conform to the requisite standards of the hotel and meet or exceed customer expectations.

- Oversees the service standards of all outlets under his/her responsibility to ensure that they conform to the requisite standards, meeting or exceeding customer expectations

- Co-ordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities

- Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control.

-  Assists in the preparation of the hotels annual budget; more specifically prepares; monitors and controls the budgets of the Rooms Division, F&B and Engineering Departments.

- Participates in the preparation of the annual business plan in the approved corporate format, including explanations, comparison analysis and variances.

-  Reviews operational reports daily.

- Maintains and efficient administration by preparing and submitting operational reports on time.

- Reviews the property status with the individual department heads under his/her responsibility to ensure that the quality and service standards are maintained throughout.

-  Reviews the guest ratings and follows up accordingly to correct problem areas.

- Monitors the guests correspondence for the hotel and ensures that any problems/shortcomings are quickly identified and resolved, with feedback given to the guest accordingly.

-  Actively and regularly interacts with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

-  Ensures that the hotel is managed and run in compliance with all governmental requirements.

- Responsible for the implementation and co-ordination of all related aspects within the Groups Balanced Score Card (BSC) Program.

- Ensures that associates are selected, trained, evaluated and rewarded in compliance with the hotels Associates Management System.

- Reviews all managers performance under his/her responsibility at least once every year.

- Coaches, counsels, disciplines and develops subordinate associates.

Qualifications:

- 8-10 years in luxury, upscale hotels with at least 3 years of hands-on experience in a similar position.

- Bachelors Degree of Masters with a concentration in Business or related field, or full hospitality professional qualifications

- Proficiency in role at required level

- Conversant with hotel/resort practices and operational procedures

- Knowledge of the company and its environment

- Knowledge of hotel/resorts in-house rules and regulations

- Knowledge of guest satisfaction standards

- English language requirements met or exceeded.

What We Offer

For this role, you will get the competitive salary, Service Charge, Duty Meals, Two days off, Public Holiday, Uniform and Laundry, Group Insurance, Annual Leave, Training & Development and others.

Please drop your updated resume to us if you are keen to learn more about this position, we will connect with you if your profile suits the requirements of the job.

Please note that you will be receiving an automatic email from us, so please check the spam box.

This position is based in Bangkok, so we look forward welcoming you to our Banyan Tree Family!