Resales and Customer Relations Manager

Resales Manager Function:

• Lead team in handling residential listing with existing owners within Laguna Phuket looking to sell their units as part of their exit strategy
• Handle residential inquiries and potential buyers from all sources including external agents looking to purchase a resale property within Laguna Phuket
• Meet with owners/clients/agents via various channels to engage a sale acting as the sellers agent and representing Laguna Resales
• Coordinate resale website set up/updating listing with marketing team per brand guideline
• Keep resales pipelines and TSW up to date
• Coordinate unit inspection and showing to prospective agents/buyers
• Provide weekly, monthly update on resale movements
• Communicate between potential seller/buyer/agents with legal on various resale process to completion

Customer Relations Manager Function:

• Lead language team to provide customer excellence to include Estate and Property Service handling
• Lead team to assist with collections and follow-up matters requiring language
• Assist with translation where required
• Reply and assist with Lifestyle Services inquiry to relevant estate managers or service providers for all clients, residents, and/or owners
• Maintain and update owner information changes to TSW system
• Assist residents/owners and potential clients of Laguna Phuket community

Qualifications:

• Minimum 5 Experienced with property sales and resales
• Familiarity with legal process of secondary real estate and resale requirements
• Ability to lead team and handle multiple task and functions and manage priorities
• Positive mindset, self-motivated leader
• Strong computer skills and presentation skills
• Quick learner, adaptive and personable
• Excellent English ( Mandarin language will receive preferential consideration)
• Ability to work flexible hours ( 5 days per week)
• Maintain a professional and remain in compliance with the Code of Conduct of Laguna
• Follow the Privacy Rules and Laws provided with clients personal and private information