Guest Service Center Agent

About us

Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centered on five award-winning brands (Banyan Tree, Angsana, Cassia, Dhawa and Laguna) that offer exceptional design-led experiences for global travellers of today and tomorrow. Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

Why Join Us

With over 8,000 associates across 24 countries, the Group's Banyan Tree Management Academy was established in 2008 to support its goals through advancing people development, management excellence, and learning with integrity and meaning.

Banyan Tree Holdings has received more than 2,900 industry awards and accolades since inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, Banyan Tree Global Foundation, which aligns the Groups efforts to the UN Sustainable Development Goals.

Responsibilities: 

• Greeting guests on arrival.
• Undertaking front desk service duties.
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Delivering mail and messages.
• Processing guest payments and managing bills.
• Coordinating with porters, concierge, kitchen staff and housekeeping.
• Acting as a central source of information for guests during their stay.
• Processing food and beverage requests.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars

Qualifications:

• High school diploma or GED.
• 2+ years of customer service experience.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

What We Offer

For this role, you will get the competitive salary, Service Charge, Duty Meals, Two days off, Public Holiday, Uniform and Laundry, Group Insurance, Annual Leave, Training & Development and others.

Please drop your updated resume to us if you are keen to learn more about this position, we will connect with you if your profile suits the requirements of the job.

Please note that you will be receiving an automatic email from us, so please check the spam box.

This position is based in Phuket, so we look forward welcoming you to our Banyan Tree Family!