Resales & Customer Relations Executive Russian

Job Requirement:

To serve as the key person contact point and coordinator with the owner on a daily basis.
Provides owner with above-and-beyond service to ensure their experience will be worth remembering.

Job Description and Duties:

Customer Relations Function:

• To provide customer service excellence to owners and co-owners and clients of Laguna Phuket to include Estate and Property Service handling and inquiries
• To assist with collection eff orts and follow-up on assigned matters requiring relevant language translations
• To assist with translation where required during owners and co-owner requests/meetings, etc.
• Reply and assist with Lifestyle Services inquiry to relevant estate managers or service providers for all clients, residents, and/or owners
• Maintain and update owner information/ changes to TSW system
• Maintain and update owner requests and/or inquiries and needs as an Activity Log in TSW to keep all related party informed
• Assist residents/owners and potential clients of Laguna Phuket community

Resales Function:

• Handling residential listing request from existing owners within Laguna Phuket looking to sell their units as part of their exit strategy
• Handling residential resale inquiries from any/all potential buyers from all sources including external agents looking to resale property within Laguna Phuket
• Assist in keeping the resale listing up to date i.e with photos and fact sheet
• Assist to keep the resales pipelines and TSW up to date with prospects and inquiries
• Assist to coordinate unit inspection and showing to prospective agents/buyers where required
• Assist to communicate between potential seller/buyer/agents with legal on various resale process to completion

Qualification Required :

• English & Russian speaking
• 1-2 year experience in hotel operation relations, services in similar field/capacity
• Computer literacy
• Hands on experience in Microsoft Office applications
• Maintain a professional and remain in compliance with the Code of Conduct of Laguna
• Follow the Privacy Rules and Laws provided with clients personal and private information