Hotel Manager(Banyan Tree Phuket)

Hotel Manager base in Phuket

Job Requirements: 

• Accountable to the SVP/ MD Hotel Operations in the overall running of the hotel by participating in the decision-making related to the hotel policy, philosophy, directions, goals and objectives and by taking appropriate action for their implementation as directed
• Oversees the performance of the Rooms Division (exercising supervision over the EAM in charge of Rooms, the Front Office Manager, the Executive Housekeeper, the Guest Services Manager, the Security Manager and Recreation Manager), F&B and Engineering Departments. Provides guidance and assistance in the execution of their responsibilities and helps them set their respective departmental objectives
  
• Directs and controls all subordinate Rooms, F&B and Engineering associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
  
• Oversees the quality, consistency and presentation in the outlets under his/her responsibility to ensure that they conform to the requisite standards of the hotel and meet or exceed customer expectations
  
• Oversees the service standards of all outlets under his/her responsibility to ensure that they conform to the requisite standards, meeting or exceeding customer expectations
  
• Co-ordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities
  
• Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control
  
• Assists in the preparation of the hotels annual budget; more specifically prepares; monitors and controls the budgets of the Rooms Division, F&B and Engineering Departments
  
• Participates in the preparation of the annual business plan in the approved corporate format, including explanations, comparison analysis and variances
  
• Reviews operational reports daily
  
• Maintains and efficient administration by preparing and submitting operational reports on time
  
• Reviews the property status with the individual department heads under his/her responsibility to ensure that the quality and service standards are maintained throughout
  
• Reviews the guest ratings and follows up accordingly to correct problem areas
  
• Monitors the guests correspondence for the hotel and ensures that any problems/shortcomings are quickly identified and resolved, with feedback given to the guest accordingly
  
• Actively and regularly interacts with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
  
• Ensures that the hotel is managed and run in compliance with all governmental requirements
  
• Responsible for the implementation and co-ordination of all related aspects within the Groups Balanced Score Card (BSC) Program
  
• Ensures that associates are selected, trained, evaluated and rewarded in compliance with the hotels Associates Management System
  
• Reviews all managers performance under his/her responsibility at least once every year
  
• Coaches, counsels, disciplines and develops subordinate associates

Qualifications:

• 8-10 years in luxury, upscale hotels with at least 3 years of hands-on experience in a similar position
• Bachelors Degree of Masters with a concentration in Business or related field, or full hospitality professional qualifications
  
• Proficiency in role at required level
  
• Conversant with hotel/resort practices and operational procedures
  
• Knowledge of the company and its environment
  
• Knowledge of hotel/resorts in-house rules and regulations
  
• Knowledge of guest satisfaction standards
  
• English language requirements met or exceeded