AI Prompt & Omnichannel Engineer

Location: Global Customer Services, BKK Office

Job Responsibilities:

• Design, deploy, and refine AI chatbot prompts to enhance user interactions.
• Integrate and troubleshoot AI chatbots across various communication channels.
• Analyze performance data to suggest improvements and updates.
• Manage, maintain, and collaborate with cross-functional teams to resolve technical issues.
• Ensure the proper functionality of call center systems.

Qualifications and Experience Required:

• Knowledge of AI/ML technologies and frameworks.
• Experience with API integrations and middleware solutions.
• Familiarity with contact center/omnichannel platforms.
• Ability to manage multiple tasks and meet deadlines efficiently.

Job Justification:

• Expanding AI bot deployment to omnichannel platforms.
• Continuously improving response flow and minimizing disruptions to customer service operations.
• Enhancing operational efficiency and customer experience.