Icelandic Customer Support Agent

Responsibilities:

• Communicate effectively with Icelandic-speaking customers via phone, email, and chat to address inquiries and provide support.
• Ensure a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally.
• Resolve customer issues by utilising problem-solving skills and collaborating with relevant internal teams.
• Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
• Stay informed about company products, services, and policies to assist customers effectively.
• Contribute to a positive team environment and share insights to enhance overall customer support quality.

Requirements:

• Fluent in spoken and written Icelandic .
• Strong communication and interpersonal skills.
• Customer-focused