Job Openings
German Customer Service Agent - Greece
About the job German Customer Service Agent - Greece
RESPONSABILITIES:
- Respond promptly to customer inquiries and concerns via phone, emails or chat
- Resolve customer issues and complaints effectively and efficiently
- Manage high volumes of inbound and outbound calls
- Maintain accurate records of customer interactions and transactions
- Provide up-to-date product and service information to customers
- Upsell products and services to customers when appropriate
- Escalate customer issues to the appropriate department or manager as needed
- Collaborate with other departments to resolve customer issues and concerns
- Maintain a positive and professional attitude at all times
- Continuously improve your knowledge of products and services
- Meet or exceed performance targets, such as call volume and resolution time
- Adapt to new technologies and processes as they are implemented
- Participate in training and development programs to improve customer service skills and knowledge
- Contribute to team goals and initiatives to improve customer satisfaction and retention
- Provide feedback to management on customer issues, concerns, and trends.
REQUIREMENTS:
- High school education required
- Fluent in English and German (minimum C1 level, oral validation will be conducted) ️
- Excellent communication and argumentation skills
- Strong technology/computer skills