UK Technical Support Agent - Office based - Lisbon

Responsibilities:

• Provide timely and effective technical support to customers based in the UK, addressing hardware and software-related queries.
• Diagnose and troubleshoot technical issues through phone, email, and chat channels.
• Collaborate with cross-functional teams to ensure prompt resolution of escalated issues.
• Utilize your technical expertise to guide customers through step-by-step solutions and product configurations.
• Maintain accurate and detailed records of customer interactions and solutions in our support system.
• Stay informed about product updates and industry trends to enhance your technical knowledge.
• Contribute to the development of support documentation and knowledge base articles.

Requirements:

• Minimum of one year of experience in a technical support role, preferably with a UK-based customer focus.
• Strong understanding of hardware, software, and networking concepts.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot and problem-solve effectively in a fast-paced environment.
• Customer-centric mindset with a commitment to delivering top-notch service.
• Familiarity with ticketing systems and customer support software.
• Flexibility to work in a multicultural environment and different shifts as needed.
• Fluency in English is essential; additional language skills are a plus.

Location: Lisbon, Portugal