Italian Customer Service Advisor - Greece (relocation package)

Responsibilities:

• Assist and resolve community inquiries empathetically and accurately.
• Master knowledge of Facebook products and community standards.
• Advocate for the community with balanced decisions and strong interpersonal skills.
• Investigate and resolve reported issues, including potentially abusive content.
• Respond to user inquiries with speed, empathy, and accuracy.
• Use market insights to improve community support and enhance user experience.
• Enforce Facebook's Terms of Use by monitoring and reviewing reported abuse.
• Identify workflow inefficiencies and propose solutions.
• Recognize and escalate issues outside company policy to the global team.

Requirements:

• Language:
  • Native or near native level of Italian and good level of English
• Education:
  • Minimum highschool degree
• Experience:
  • Cultural awareness of the relevant market/region and dealing with clients