Finnish Customer Support Agent - Greece

o you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Finnish? This is your chance to work as a Customer Specialist for one of the Big Five IT companies among others!

Responsibilities:

- Communicate with customers via phone, chat & e-mail

- Track and follow cases to ensure they closed in an efficient and timely manner

- Maintain high customer satisfaction, representing a major brand

- Provide troubleshooting for mobile devices (mobile phones, tablets & more)

- Assist customers to manage/secure their account & passwords

- Set-up repairs for hardware-related issues

- Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

- Fluency in Finnish (minimum C1) and Advanced English knowledge

- Familiarity with iOS and/or MacOS, or comparable technology is a plus

- Great communication skills

- Prior customer support experience would be an advantage

- Strong troubleshooting skills

Conditions on offer:

- Relocation package if required (Complete support to help you ease your relocation to Greece -we cover your flight tickets expenses, pick up at the airport, 4 weeks hotel accommodation and support with the house searching process-)

- Competitive monthly salary + 2 extra salaries per year

- Performance bonus

- Meal allowance

- Health care benefits and numerous other discounts

- Accommodation bonus 

- Transport bonus (if required) as some of the positions can be WFH.

- Full training by certified instructors

- Professional growth & development opportunities

Thinking about relocating and wondering about cost of living in Greece?

Greece has enviable history and culture, climate and cuisine and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.