French Technical Support - Porto

Are you tech-savvy and passionate about helping others navigate the digital landscape? Our client is looking for Technical Supports to join their team and become a key player in delivering exceptional customer experiences.

Responsibilities:

- Provide timely and effective technical support to customers based in the UK, addressing hardware and software-related queries.

- Diagnose and troubleshoot technical issues through phone, email, and chat channels.

- Collaborate with cross-functional teams to ensure prompt resolution of escalated issues.

- Utilize your technical expertise to guide customers through step-by-step solutions and product configurations.

- Maintain accurate and detailed records of customer interactions and solutions in our support system.

- Stay informed about product updates and industry trends to enhance your technical knowledge.

- Contribute to the development of support documentation and knowledge base articles.

Requirements:

- Fluent in French (C1/C2) & advanced in English

- Minimum of one year of experience in a technical support role (Mandatory)

- Strong understanding of hardware, software, and networking concepts.

- Ability to troubleshoot and problem-solve effectively in a fast-paced environment.

- Familiarity with ticketing systems and customer support software.

- Flexibility to work in a multicultural environment and different shifts as needed.

What we offer:

- Salary base + monthly bonus

- Meal allowance

- Health insurance

- International environment

Applicants must be located in Porto area or surroundings*