German Airline BackOffice Agent - Lisbon

Are you ready to embark on a career journey where every day brings new challenges and opportunities? We are a leading Airline Group looking for dynamic individuals to join our team as Back Office Agents on a non-voice project. As a Back Office Agent, you'll be an essential part of the behind-the-scenes operations, contributing to the smooth functioning of our airline services through chat & email.

Responsibilities:

- Client-free environment. Interact with lawyers, legal officers, and NEBs, allowing you to dive deep into the legal aspects of our operations.

- Work closely with NEBs, entities responsible for verifying if our transport operators are in strict adherence to passenger rights regulations.

- Act as a bridge between passengers and NEBs. Facilitate the process for passengers to contact the relevant body in the country where the incident occurred.

- Proactively manage and address potential legal situations in collaboration with legal professionals and NEBs. 

Requirements:

- Fluent in German & English (C1/C2) 

- Excellent writing skills

- Troubleshooting

- Experience in Back Office or Customer Service 

What we offer:

- Monday to Friday working hours

- Salary base (12 months + 2 extra salaries a year)

- Performance & Complexity Bonus

- Meal & Transport allowance

- Health Insurance

- Relocation package on offer (for those individuals coming from abroad)

This position has a starting date for middle/end February* (In case the position closed, they might have other projects available with similar conditions)