German Technical Advisor Specialist - WFH in Portugal

Or client, a multinational corporation and technology company who designs, develops, and sells consumer electronics, computer software, and online services is looking for technical advisors specialist to join their team in Portugal.

Responsabilities:

• Take inbound user requests (via telephone, email, chat), log call details into case management systems and provide response and resolution within SLA to customers.
• Aim for the highest Customer Satisfaction, Surveys scores, actively updating customers with status and resolution progress reports.
• Delivery of high calibre Customer Service on post sales requests (delivery, warranties, refunds)
• Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
• Capturing all required data elements in CRM as required by clients, policies, and products

Requirements:

• Native or near native level of German with fluent English
• Highschool Degree
• Dynamic and Proactive
• Good communication skills
• Be based in Portugal 
• Experience in Customer Service 
• Cold-calling & Sales Mindset is a plus

Conditions on offer:

• Salary base x 14 months
• Performance bonus
• Transport & Meal allowance
• 40h/week on a rotational pattern + 2 Days OFF
• Health Insurance
• Fully Remote anywhere from PT