French Customer Support Specialist - Braga

Responsibilities:

• Be the primary point of contact for customer requests, providing an enhanced customer experience
• Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
• Respond to customer inquiries about the clients new and existing products, facilitating their use
• Handle complaints always in a graceful and professional manner
• Resolve issues as they arise timely and efficiently
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism

Requirements:

• C1/C2 French (Native or near native)
• Great knowledge of the English language (oral & written)
• Work experience in a customer support role is a plus
• Exceptional communication & soft skills, as well as a problem-solving mentality
• A positive attitude, empathy, and high work- ethic
• Flexibility in adapting to a fast-paced environment
• EU Passport or Physical Portuguese Resident Card*

On offer:

• Competitive monthly salary + 2 extra salaries per year
• Performance Bonus
• Signing bonus
• Meal allowance
• Health insurancecare discounts and benefits
• Professional growth & development opportunities within a multicultural, safe and fun workplace

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

To APPLY send your CV's to ana@kulturetalent.com