IT L2 Support Engineer

You will  be supporting the local and remote IT infrastructure, mainly in a Windows environment, by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2/3 support using ITSM and Agile practices.

Responsibilities:

• Maintain and support Windows servers, VMware, Office 365, and Azure Cloud
• Troubleshoot system issues and work with vendors for hardware fixes
• Deploy and support both in-house and third-party application
• Monitor performance, create reports, and ensure infrastructure security
• Participate in system upgrades and infrastructure planning
• Collaborate with internal teams and document technical procedures
• Provide support on-site and remotely, ensuring SLAs are met

Requirements:

• 4-5 years of IT experience with Windows Server 2019+, VMware ESXi, Windows 11, Office 365, and Azure Cloud
• Knowledge of ITSM, ITIL, and Agile methodologies
• Strong communication and teamwork skills
• Bachelor's Degree in Computer Science (or equivalent experience)
• Knowledge of UNIX/Linux systems
• Scripting (PowerShell, Java, C++, etc.)
• Basic networking (Cisco CCENT/CCNA)
• Familiarity with cloud licensing and modern IT tools