After Sales Manager

Are you ready to drive exceptional customer experiences and optimize after-sales operations? Our client is looking for an After Sales Manager to take the lead in ensuring customer satisfaction and driving business growth!

Key Responsibilities

• Strategize and Lead: Plan, coordinate, and monitor after-sales activities to enhance departmental efficiency and achieve key performance indicators.

• Analyze and Improve: Conduct regular analyses, forecasts, and reports to identify opportunities for improving service quality and optimizing repair processes.

• Build Strong Relationships: Develop and implement strategies to strengthen connections with customers, suppliers, and internal stakeholders.

• Define Objectives: Set and oversee annual qualitative and quantitative objectives aligned with the companys strategy.

• Boost Sales and Retention: Identify and implement measures to grow sales of parts, accessories, and services, while ensuring high standards in customer service.

• Optimize Market Potential: Leverage market opportunities to achieve business targets and expand customer retention initiatives.

• Lead Promotional Efforts: Organize and oversee promotional activities to increase sales and brand visibility.

• Monitor Performance: Ensure compliance with service benchmarks such as the Service Report and implement continuous improvement plans.

• Manage Resources: Oversee internal cost evaluations and ensure optimal use of financial, material, and human resources.

• Develop the Team: Lead, train, and motivate the team to perform at their best, fostering a collaborative and high-performing environment.

Qualifications & Experience:

• At least 5 years of experience in a similar leadership role in the automotive after-sales sector.

• Medium to advanced English language skills.

• Strong knowledge of general management principles, including technical expertise, financial acumen, and team leadership abilities.

• A deep understanding of automotive repairs, parts sales, market trends, and consumer behavior.

• Expertise in after-sales systems and operational processes.

• Analytical and results-oriented mindset, with a focus on data-driven decisions.

• Excellent communication and interpersonal skills, with the ability to inspire and lead teams effectively.

• Proven ability to adapt strategies to meet and exceed objectives.

What the Role Offers

• Impactful Work: Play a key role in improving after-sales operations and customer satisfaction.

• Career Growth: Opportunities to expand your expertise and grow with the organization.

• Collaborative Culture: Join a professional and supportive environment that values innovation and excellence.

If this sounds like your next career step, wed love to hear from you! Apply today to explore this exciting opportunity with our client.