Japanese Speaking Assistant Restaurant Manager

YOUR RESPONSIBILITIES

Is responsible for the World Café operation, that it is setup to company SOP at all times, conducts daily

menu presentations, in conjunction with the Executive Chef.

Assist the Restaurant Manager to organize and execute F&B related ship functions and special events;

conduct daily menu presentations, in conjunction with the Executive Chef.

Daily communication with the Restaurant Manager to update on operation, concerns and serve as

liaison between Restaurant Manager, Headwaiters, Supervisors, and Wait-staff.

Provide to the Restaurant Manager an accurate estimation & plan consumption, ordering and forecasts,

maintains inventories at par level; conduct inventories on a monthly basis and create accurate & realistic

quarterly orders, with a business orientated mindset, contributing to the financial success of our

company.

Provides to the Restaurant Manager the daily opening & closing routines for the entire team. Provides

accurate maintenance related reports to the Restaurant Manager.

Identify opportunities to improve service delivery in accordance with Vikings STAR Service Standards,
by incorporating feedback from the Restaurant Team to the Restaurant Manager.
Greet and welcome our Guests and check on their well-being, while on duty, at all times
Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by
applying safe working policies and procedures, according to all Public Health Policies, and ensuring that
all equipment is sanitized and returned accordingly, after each use.
Be familiar with the Human Resources Manual & Shipboard Training; have an in-depth understanding
of the working hours policies & procedures; be familiar with crew contracts and work schedule
hours/week, to maintain working hours paperwork and if necessary, correct entries for payroll.
Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet
with Team Leaders on a daily basis for The Daily Reunion, to provide feedback & operational updates
as well as to ensure that your department is performing to Vikings STAR Service Standards.
Regularly inspect that the mise-en-place for all areas are prepared 15 minutes prior to service.
Provide the highest level of comfort and service to Guests, as per Vikings STAR Service Standards and
all Public Health Policies; manage service according to Guest flow, embarkation & disembarkation, sea
day activities & other activities; assign crew for dis-/embarkation and luggage duty.
Identify potential STARS, and assist, train & lead them to success; implement and motivate a culture of
ownership & responsibility and provide the necessary guidance/training and information to the
Restaurant Team, in accordance with company standards and operational needs.
Provide competent leadership to all direct reports. Responsibilities include, but are not limited to:
Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention
(MLC) compliance and onboard training, succession planning, crew communication and recognition.
Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as
required for your duties onboard. Always use correct lifting techniques to prevent injuries.
Uphold impeccable grooming standards within your team at all times by complying with Vikings Image
and Uniform Standards.
Ensure that company property is appropriately secured and protected, especially during rough weather
conditions, in order to prevent unnecessary loss or damage.
Ensure that all Human Resources related issues are handled properly and fairly, in line with Vikings
Policies, Procedures and Code of Conduct.
Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and
reflect a positive can-do attitude and the best image of Viking at all times.
Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call,
shore excursions and shipboard activities such as events, entertainment and programs.