Job Openings
FB Manager
About the job FB Manager
- Consistently exceeds the Dining Room, Alternative Dining and Buffet areas defined targets, by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.
- Actively ensures that food service teammates in the assigned dining location are acting as company ambassadors and always displaying a positive and professional demeanor.
- Promotes and ensures integration of Princess MedallionClass products, services and applications throughout their team to drive engagement in delivering a guest and teammates centric experience.
- Understands, leads, and promotes the experience ownership concept within their assigned venue and immediately rectifies any shortfalls in product delivery that would have a negative impact on the guest experience, communicating with leadership, as necessary.
- Assists in the review of guest feedback, including Service Excellence platform, comment cards, letters and onboard evaluation surveys, monitoring trends, pinpointing root-cause and addressing corrective and preventative action accordingly.
- Takes full ownership of any negative service interactions and ensures a timely, effective and personalized service recovery takes place, documenting and escalating accordingly.
- Ensures that teammates dining in team members and guest areas receive service that exceed brand standards.
- Responsible for the product delivery in their experience areas ensuring they and their teammates are aligned with experiential ownership expectations to provide consistency in the guest experience.
- Conducts consistent training and ensures full utilization of the Dining Reservation System & Medallion Class applications to support a frictionless guest experience, increases revenue and maximizes venue(s) capacity.
- Ensures service sequences are being followed by all teammates during meal periods and assist with guest dietary requirements.