Resort/Deck Attendants

WORKING WITH VIKING

As a Viking Shipboard Team Member, you represent Vikings values and our Service Standard, STAR Service. You

are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge

and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a

shared set of values. We strive to be the best; we always impress our Guests and we care for each other as a

family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

PURPOSE OF POSITION

The Resort Deck Attendant ensures that the bars, lounges, pool area and the resort decks are clean and

maintained, following Safety and Public Health Policies at all times. Your duties may be extended to

other areas, as required.

It is your duty to consistently deliver beverage related services in the bars, lounges, pool & resort deck

areas, and any other area assigned by the relevant Supervisor, in accordance with company policies and

procedures.

You are responsible for creating a friendly, guest-oriented service culture to ensure Guest satisfaction

and repeat business, which in turn, will increase revenue and profitability of the company.

YOUR RESPONSIBILITIES

Assist the Bar Team with opening and/or closing the bar, as required.

Collect and transport a variety of supplies between stores and work areas, placing items in the

appropriate location; continuously replenish necessary bar supplies throughout the day.

Set-up working areas, mainly bars and pantries, in accordance with the direction from relevant

Supervisors and Vikings Operations Manuals & Standard Operating Procedures (SOPs).

Continuously replenish supplies as needed in assigned bar outlets, throughout the day; assist with Bar

Service, as required.

Return used towels to the Laundry Department, for washing; ensure that sun chairs and all other

furniture in assigned areas, are maintained and spotlessly clean, at all times.

Have in depth knowledge of all food and beverages being served in the assigned area, as well as any

other area, when substituting another position.

Job Description

RESORT DECK ATTENDANT

Maintain knowledge of all complimentary Bar Menus in order to deliver exceptional service, at all times;

keep & store any assigned inventory stock in accordance with set par levels, following Safety and Public

Health Policies.

Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and

Vikings Operations Manuals and Standard Operating Procedures (SOPs).

Follow service procedures according to Standard Operating Procedures, Departmental Service

Standards and all applicable Public Health Polices.

Prepare and operate F&B activities in all outlets, this includes but is not limited to beverage outlets;

ensure all F&B activities are prepared and executed, according to company standards.

Minimize equipment loss/damage, and maintain immaculate cleanliness standards in relevant areas, by

applying safe working policies and procedures, according to all Public Health Policies, and ensuring that

all equipment is sanitized and returned accordingly, after each use.

Participate in The Daily Reunion every day to understand your teams operational needs and to ensure

consistent adherence to Vikings STAR Service Standards.

Provide the highest level of comfort and sales-oriented service to Guests and consistently maintain an

impeccable standard of cleanliness and hygiene in assigned areas, as per Vikings STAR Service Standards

and all Public Health Policies; proactively prepare service according to Guest flow, embarkation &

disembarkation, sea day activities & other activities.

Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as

required for your duties onboard. Always use correct lifting techniques to prevent injuries.

Uphold impeccable grooming standards at all times by complying with Vikings Image and Uniform

Standards.

Ensure that company property is appropriately secured and protected, especially during rough weather

conditions, in order to prevent unnecessary loss or damage.

Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and

reflect a positive can-do attitude and the best image of Viking at all times.

Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities

such as events, entertainment and programs.

Have strong motivation to achieve the company goals and objectives (quality and financial) for the Bar

Department.

Have full knowledge about safety & security procedures and can operate in line with all Public

Health, Environmental and Safety & Security Policies; participate in all training concerning onboard

training, safety & security, fire prevention, evacuation exercises as required by the company.

Assist in other departments and/or perform additional duties, upon instruction from supervisors.

This document describes the primary activities, duties and responsibilities of this position. Your manager or

supervisor may assign additional duties and responsibilities to you.

Job Description

RESORT DECK ATTENDANT

A required minimum of six months experience as a Resort Deck Attendant or similar position, within a

premium brand hospitality and/or bar environment; must demonstrate the ability to work

independently.

Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to

carry heavy items and stand, kneel, and bend for prolonged periods of time.

Fluent in English - must have excellent English communication skills to clearly communicate to the Bar

Team and Guests.

Must be flexible, stress resistant, and a committed team player with an exceptional work ethic.

Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene

standards, with excellent knowledge of sanitary standards is required.