Rooms Supervisor

Job Responsibilities:

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers staterooms are always upheld.
• Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas.
• Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers rooms, including problem resolution and all Service Excellence related guest inquiries.
• Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience.
• Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Enforces accountability and ownership of the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Qualifications:

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Must have a clear understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• The ability to be pro-active in the department and work with minimal supervision.
• Excellent command of the English language, both verbal and written