Bar Waiter

Standard Role Summary:

Provide a smooth and efficient bar/wine service within an allocated area. Serve passengers and/or crew members and provide professional bar service, enhancing the passenger/crew experience, and fully adhering to company service standards.

Primary Responsibility of the Role:

Serve drinks to passengers/crew complying fully with the Responsible Service of Alcohol policies and procedures, including informing the Bar Supervisor / Bar Services Manager when a passenger has consumed excessive alcohol. Actively generate bar cash profit by promoting set campaigns, increasing cash profit-generating opportunities, and working to exceed targets. Correctly enter passengers billing into the relevant system in a timely manner. Assist with controlling bar budget costs by ensuring that all products, equipment, and cleaning materials are used in a cost-effective and efficient manner.

Follow all working and cleaning routines and rotas and ensure the appearance and condition of all items including glasses, equipment, and bottles meet the required standards. Keep the outlet neat and tidy at all times. Set up and clear down the area prior to and after service periods. Use and maintain all bar equipment correctly, reporting any repairs required promptly.

Carry out duties at outside catering events as and when required. Meet and greet the passengers and assist with baggage services on embarkation/disembarkation days, safely moving passenger luggage.

Experience / Qualifications

WSET Level 1 in Wines and Spirits / recognized bar qualification or equivalent preferred or relevant industry experience
Level 2 Award in Food Safety or equivalent
Experience of working within a 4 / 5 star high volume bar establishment with international clientele preferred
Previous bar experience highly desirable
Previous experience of serving customers within a bar environment desirable
Good command of written and spoken English

Certificates
Valid ENG1 medical certificate or equivalent for the duration of each voyage

Health and Safety

Lead by example by taking care of the health and safety of self and others
Report all accidents, near miss incidents and work related ill health conditions to manager/supervisor/team leader and to the safety department.
Follow safety rules and procedures
Use work equipment, personal protective equipment, substances, and safety devices correctly
Take part in safety training & risk assessments and suggest ways of reducing risks
Carry out duties in a safe manner in accordance with corporate policies and procedures
Public Health
Fully comply with personal hygiene standards as stated in company and public health policies and procedures
Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette
Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhoea, vomiting, fever, and any other symptoms as appropriate

Environment

Understand own environmental responsibilities and act accordingly Apply practical measures to reduce water and electricity consumption Apply waste segregation diligently both in work area and when off duty Follow the correct method of disposal of surplus or spent chemicals used Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached Handle materials carefully to minimise spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties

Understand own emergency duties and routines onboard ship
Take an active part in the ships team response to an incident
Ensure familiar with ships emergency alarms and routines
Ensure familiar in the use of all fire fighting appliances located within area of responsibility
Ensure familiar in the use of the ships life saving appliances and equipment including lifeboats and liferafts
Participate fully in all relevant drills and training
Know how to raise the alarm when necessary
Able to identify escape routes and emergency exits
Understand the function and operation of fire screen / splash tight and watertight doors
Take part in passenger clearance from public areas, ensuring passengers have responded correctly and the area is clear and equipment secure
As a Stairway Guide carry out crowd control of stairways ensuring the safe movement of passengers, directing them to the relevant muster station
Once all passengers are mustered become part of a muster station
Guide, direct and lead passengers to the lifeboat and disembark with them in the event of the need to abandon ship
Undertake other emergency duties / routines within the ERP as directed
Undertake any other emergency duties required that are specific to vessel
Follow all emergency procedures as directed

Safeguarding

Aware of CUK safeguarding children policies and procedures
Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)

Security

Understand the security levels as defined by ISPS and own responsibilities
Follow the correct security procedures when embarking and disembarking from the ship
Report suspicious activities, packages and / or security incidents following the correct procedure