ShoreEx Staff

Job Responsibilities:

• Always delivers customer service standards that meet and exceed Hotel Policies & Procedures with every guest interaction.
• Pays close attention to guests to identify their preferences and adjusts service accordingly, anticipating their needs and offering appropriate responses without the customer having to ask.
• Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager.
• Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Customer Services Director, and Food & Beverage department of all delayed excursions whenever necessary.
• Ensures tours are dispatched efficiently from designated lounges, properly sets up and organizes lounges before tour meeting times.
• Promptly resolves all customer service issues affecting a guest's cruise experience.
• Regularly participates in tours and ongoing training opportunities to gain complete knowledge of all tour programs, sales techniques, and policies.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Qualifications:

• Minimum one-year sales experience in a related field.
• Experience in operations with a land-based resort or tour company in an international environment preferred. Prior tour staff or shipboard onboard revenue experience preferred.
• Customer service-minded patient - demonstrates a genuine interest in guest experience.
• Excellent English and communication skills.
• Extensive knowledge of Microsoft Products, Point of Sales Systems, Database, and Mobile Devices.
• Ability to conduct financial transactions quickly and accurately
• Ability to thrive in a high-pressure sales environment while maintaining a positive attitude at all times.

Note: Computer literacy to be evaluated during the onboard interview process.

Princess Cruises offers many benefits. This position is afforded comfortable, shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.