Job Openings
FWD Planner
About the job FWD Planner
- Responsible for creating draft schedules in the Hotel Operations Scheduling Tool (HOST) against established deadlines and presents these schedules to the responsible onboard departments for approval or modification.
- Effectively enters and maintains voyage and event schedules for both current future voyages in HOST.
- Responsible for ensuring all published current and future events are accurately reflected in the OCEAN Events Management System (OEM) for display on Journeyview Portals and in the MedallionClass App.
- Accountable for and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
- Updates OEM and HOST daily with all additional changes after export.
- Embraces the Princess MedallionClass experience, products, services and applications. Performs Navigator duties at OceanFront when required.
- Consistently meets established deadlines and works collaboratively with onboard and shoreside. Meets deadlines and reports progress to Shoreside stakeholders.
- Monitors and administers Event Reservation Systems, ensuring functionality and incorporation into shipboard operations.
- Validates, on behalf of Brand, any changes, enhancements or new software builds for all Entertainment Medallion Experiences as needed.
- Participates in regular updates with shoreside Brand SME and acts as onboard liaison.
- Monitors all related operating systems and MedallionClass experiences, identifying opportunities for streamlining operational efficiencies.
- Continuous collaboration with onboard leadership regarding all onboard activity schedules to ensure optimum balance across guest experiences and identifying potential conflicts.