Stateroom Steward

Job Responsibilities:

• Consistently exceeds the Rooms Division specific targets and other key result areas reducing friction points and avoiding negative surprises.
• Embraces and utilizes Princess MedallionClass products, services and applications.
• Is accountable and takes ownership of a consistent product delivery and correctly applies the Service Excellence philosophy.
• Responsible for guest satisfaction, collaborates with other onboard teammates to provide an outstanding guest experience.
• Maintains the Companys standard of housekeeping, sanitation and maintenance accordance to HESS protocols.
• Prepares and consistently maintains a clean and sanitized, welcoming, and personalized stateroom experience for our guests in accordance to brand standards.
• Owns their experience area and supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team.
• Anticipates and takes ownership of guest needs and requests. Takes ownership of maintenance issues and follows-up for timely resolution.
• Actively learns and is knowledgeable to answer questions on product, policy, demographic, itinerary, and port information.
• Responsibly uses consumable items, staterooms supplies, linen, and cleaning chemicals avoiding unnecessary waste.
• Maintains assigned equipment clean and in good condition, avoiding misuse and unjustifiable wear and tear.
• Embraces an inclusive and diverse culture, instills our Shared Purpose, CRUISE service essentials.
• Shares best practices and efficiencies with the Rooms Division leadership team and colleagues.
• Embraces Company updates and strategies to deliver on our guest experience commitment.
• Confidently performs General Emergency Procedures and duties with a sense of urgency as directed by HESS.
• Follows appropriate procedures for the correct handling and sorting of garbage, bio-hazardous and sharps waste as indicated in the Stateroom Steward Training Manual.
• Collaborate with persons in charge to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
• Complies with company expectations and standards, including HESS policies.
• Maintains current, accurate knowledge of Public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.
• Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.

Qualifications:

• Full understanding of Public Health and Environmental requirements relating to stateroom service.
• A command of the English language.
• Two years' experience servicing rooms in a comparable establishment.
• Must successfully complete the Stateroom Steward Certification program.