Job Openings
Entertainment director
About the job Entertainment director
- Consistently oversees the monitoring and resolution of all issues that affect the Entertainment product and the guests' cruise experience.
- Ensures that service recovery is prioritized by all team members, provides guidance and training to managers and front line team, leads by example by proactively participating in service recovery moments as they present themselves, department lead for entertainmentcentric recovery and resolution needs
- Regularly monitors guest feedback metrics, specifically focused on: Entertainment Average, Net Promotor Score, Onboard Activities Average, and Entertainment sub-scores to ensure they consistently exceed voyage and monthly targets. Collaborates with the Associate Hotel General Manager to formulate short and long-term strategic improvement plans as needed.
- Maintains a highly visible profile in public areas at critical times to assess entertainment programming effectiveness by observing guest enjoyment and traffic flow
- Conducts regular Entertainment management meetings and full department meetings. Communicates policies discuss issues with the team, motivates team members, strategizes long-term plans, and activates change to maximize guest satisfaction.
- Ensures operational efficiency and quality assurance of all Entertainment products by conducting regular inspections of entertainment areas, logging results in MSPM/inspector, and engaging with managers to continually improve our delivery of the entertainment product.
- Ensures all entertainment elements of our First & Last Impressions program are delivered on brandpartners with Cruise Director to ensure leadership presence on the floor for embarkation and debarkation.