Wine Waiter

Standard Role Summary:

Provide a courteous and professional wine and beverage service within an allocated area. Serve passengers and/or crew members and provide a smooth and efficient service, enhancing the passenger/crew experience, fully adhering to company service standards.

Primary Responsibility of the Role:

Serve wine and beverages to passengers, officers, and crew complying fully with the Responsible Service of Alcohol policies and procedures, informing the Chief Sommelier when a passenger has consumed excessive alcohol. Confidently and professionally engage with passengers providing information and answering wine questions. Actively generate wine sales and cash profit by promoting set promotions and consulting on fine wine selection including how to pair wine with food. Increase cash profit-generating opportunities and work to exceed targets. Correctly enter passenger billing into the relevant system in a timely manner. Follow all working and cleaning routines and rotas and ensure the appearance and condition of all items including glasses, equipment, and bottles meet the required standards.

Assist with controlling budget costs by ensuring that all products, equipment, and cleaning materials are used in a cost-effective and efficient manner. Assist the Chief Sommelier with wine talks, tasting sessions, and presentations for passengers. Prepare pre-orders of wine and ensure they are on the tables in preparation for the service period.

Keep the workstations neat and tidy at all times. Set up and clear down the area prior to and after service periods. Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly.

Carry out duties at outside catering events as and when required. Meet and greet the passengers and assist with baggage services on embarkation/disembarkation days, safely moving passenger luggage.

Experience / Qualifications

WSET Level 3 in Wines and Spirits / recognized Wine qualification or equivalent preferred or relevant industry experience
Level 2 Award in Food Safety or equivalent
Previous sommelier experience is desirable
Good command of written and spoken English

Certificates

Valid ENG1 medical certificate or equivalent for the duration of each voyage
HESS (Health, Environment, Safety, and Security)

Health and Safety

Lead by example by taking care of the health and safety of yourself and others
Report all accidents, near-miss incidents, and work-related ill health conditions to the manager/supervisor/team leader and to the safety department.
Follow safety rules and procedures
Use work equipment, personal protective equipment, substances, and safety devices correctly
Take part in safety training & risk assessments and suggest ways of reducing risks
Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health

Fully comply with personal hygiene standards as stated in company and public health policies and procedures
Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette
Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.) diarrhea, vomiting, fever, and any other symptoms as appropriate

Environment

Understand your own environmental responsibilities and act accordingly Apply practical measures to reduce water and electricity consumption Apply waste segregation diligently both in the work area and when off duty Follow the correct method of disposal of surplus or spent chemicals used Work in a way that avoids environmental incidents and report situations where environmental integrity may be breached Handle materials carefully to minimize spillages during work routines and safely dispose of contaminated material generated during work routine

Emergency Duties

Understand own emergency duties and routines onboard ship
Take an active part in the ships team's response to an incident
Ensure familiarity with ships emergency alarms and routines
Ensure familiarity in the use of all fire-fighting appliances located within the area of responsibility
Ensure familiarity with the use of the ships life-saving appliances and equipment including lifeboats and liferafts
Participate fully in all relevant drills and training
Know how to raise the alarm when necessary
Able to identify escape routes and emergency exits
Understand the function and operation of fire screen/splash-tight and watertight doors
Take part in passenger clearance from public areas, ensuring passengers have responded correctly and the area is clear and equipment secure
As a Stairway Guide carry out crowd control of stairways ensuring the safe movement of passengers, directing them to the relevant muster station
Once all passengers are mustered become part of a muster station
Guide, direct and lead passengers to the lifeboat and disembark with them in the event of the need to abandon the ship
Undertake other emergency duties/routines within the ERP as directed
Undertake any other emergency duties required that are specific to the vessel
Follow all emergency procedures as directed
Safeguarding
Aware of CUK safeguarding children policies and procedures
Report any concerns of a safeguarding nature to the Designated
Safeguarding Person (DSP)

Security

Understand the security levels as defined by ISPS and your own responsibilities
Follow the correct security procedures when embarking and disembarking from the ship
Report suspicious activities, packages, and /or security incidents following the correct procedure

Quality Standards

Follow the correct quality service standards relating to the bar services department