Assistant Restaurant Manager

Assistant Restaurant Manager

Princess sails the world connecting guests to what matters most their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the Medallion Class experience, an even more personalized vacation. Our smart ships feature everything from Truly Touchless embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Job Responsibilities:

• Consistently exceeds the Dining Room, Alternative Dining and Buffet areas defined targets, by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.
• Actively ensures that food service teammates in the assigned dining location are acting as company ambassadors and always displaying a positive and professional demeanor.
• Promotes and ensures integration of Princess Medallion Class products, services and applications throughout their team to drive engagement in delivering a guest and teammates centric experience.
• Understands, leads, and promotes the experience ownership concept within their assigned venue and immediately rectifies any shortfalls in product delivery that would have a negative impact on the guest
• Assists in the review of guest feedback, including Service Excellence platform, comment cards, letters and onboard evaluation surveys, monitoring trends, pinpointing root-cause and addressing corrective and preventative action accordingly.
• Takes full ownership of any negative service interactions and ensures a timely, effective and personalized service recovery takes place, documenting and escalating accordingly.
• Ensures that teammates dining in team members and guest areas receive service that exceed brand standards.
• Responsible for the product delivery in their experience areas ensuring they and their teammates are aligned with experiential ownership expectations to provide consistency in the guest experience.
• Conducts consistent training and ensures full utilization of the Dining Reservation System & Medallion Class applications to support a frictionless guest experience, increases revenue and maximizes venue(s) capacity.
• Ensures service sequences are being followed by all teammates during meal periods and assist with guest dietary requirements.
• Assists in creating unbiased, efficient, and fair teammate schedules that comply with MLC regulations and support business demand.
• Monitor's staffing performance and levels in their assigned dining location allowing for a smooth meal service and providing support to other dining locations when possible.
• Assists in conducting pre-service briefings with the team reviewing menu content, culinary updates, beverage updates, expected occupancy levels based on reservations, surprise and delight moments for guests and any other updates relevant for the meal period.
• Ensures teammates are processing guest orders promptly and accurately through the onboard POS system.
• Responsible for all restaurant charges on company accounts are processed correctly and in a timely manner. Any inconsistencies are escalated to senior management.
• Accountable for all beverage stock held in the assigned location.
• Actively provides feedback on voyage financial performance and identify potential revenue opportunities to senior leaders.
• Helps minimize waste, neglect, breakages and mishandling of supplies and equipment.
• Responsible for a harassment free and inclusive culture, and instills our Shared Purpose, Core Values throughout all dining teams.
• Promotes a positive change management environment by influencing the adoption of operational initiatives.
• Actively embraces experience ownership across all areas in line with the company's one team, one dream philosophy by striving to maintain great working relationships with all onboard departments.
• Mentors the dining teams through coaching, training and ongoing development to support career progression.
• Knowledgeable of all teammates role descriptions and delivers them in a structured and timely manner, ensuring the understanding and commitment.
• Clearly communicates any performance appraisals/issues with teammates in a timely manner, providing constructive guidance, enhanced training and consistent feedback.
• Ensures that all Dining teammates maintain and complete structured training that enhances all key elements of their roles. 8. Provides structured performance feedback to assist the Director of Restaurant Operations or Lido Manager with performance appraisals which are fair and a true reflection of performance.
• Qualifications:
  
• Graduate of a recognized Hotel/Catering School and or a minimum of 5 years of previous experience in Food and Beverage management or equivalent from a 5 star cruise line/hotel/restaurant
• Extensive experience and knowledge of food and restaurant service within the hotel/cruise ship operations
• Ability to lead and motivate subordinates.
• Fluent English language skills.
• Guest Service-oriented personality and great social skills.

Princess Cruises offers many benefits. This position is afforded comfortable double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.