Photo Video Manager

Job Responsibilities:

• Always achieves photo, Platinum, video and retail gross planned targets for total contract.
• Consistently controls expenses to stay within margin goals for each photo, retail, and video divisions plan for total contract.
• Always deliver effective coaching to ensure that all staff achieve image count and sales
• targets consistently on every voyage.
• Consistently develops fair and objective staff goals based on individual rank and levels to achieve planned revenue by voyage; effectively communicates goals to each staff member.
• Always completes timely and accurate end-of-cruise reports with detailed and qualitative comments, communicating revenue issues and/or opportunities.
• Always productively participates in all Onboard Revenue meetings; regularly collaborates with the Customer Services Director to identify revenue/service opportunities and risks to develop and implement course correction.
• Meets with Assistant Managers and staff regularly to identify personal development and career advancement opportunities, discuss specific business issues, and foster open lines of communication.
• Always provides immediate, and appropriate feedback to Assistant Managers to reinforce effective management practices, provide course correction, and constructively address ineffective management practices.
• Routinely provides constructive, consistent coaching to staff, including Performance Improvement Plans when required, to encourage staff to achieve their professional development goals and objectives. Regularly and effectively updates and consults with the Customer Services Director on all staff issues. Conducts weekly staff meetings to communicate revenue targets, new initiatives, and marketing and policy updates/reminders, as well as to discuss issues and develop and implement solutions.
• Always completes accurate, objective, and fair end-of-contract and mid-term performance appraisals on time, based on observed behavior and performance against targets.
• Always recommends constructive course correction when staff consistently underperforms.
• Always executes all operations, standardized marketing strategies, events, visual directives, and price changes with correct supporting signage and advertising per corporate directives.
• Always demonstrates a thorough understanding of the Princess Cruises product and Photo operations, products, and services; works to ensure staff's understanding is equally thorough.
• Always collaborates with the Regional Manager and Customer Services Director to determine the best practices for upcoming trades.
• Ensures Photo product quality standards are always met.
• Effectively and cooperatively tests new products, services, and/or marketing as directed by the corporate office.
• Ensures that equipment is always used and maintained properly, and that any malfunctions or breakdowns are reported shoreside and resolved in a timely manner.
• Always coaches staff to focus completely on customer satisfaction and uphold the Company values.
• Always responds promptly to resolve passenger requests and concerns, following up with passengers as appropriate, escalating to management as necessary, and suggesting strategies to avoid or mitigate future occurrences.
• Always ensures all inventories, receiving, transfers, adjustments, price changes, and bar-coding prints comply with Company policies and procedures.
• Always ensures all loss-prevention measures are in place and comply with Company policies and procedures.
• Regularly maintains enough stock and promptly and accurately investigates variances and completes all end-of-voyage processes and reports in line with Company policies and procedures.
• Regularly collaborates with the Customer Services Director and Hotel Controller to discuss and resolve operational issues.
• Always performs all duties in accordance with applicable policies and procedures, Fleet Regulations, and other internal, external regulations as directed.
• Performs all General Emergency Organization duties as directed in the Emergency Response Organization.
• Always demonstrates commitment to the Company goals and initiatives.
• Consistently upholds our values and safety philosophy.
• Always acts as a Company representative and portrays a positive image of Princess Cruises to all passengers, officers, and crew.
• Always maintains professional, effective, and motivated working relationships across all functions, considering differences in cultures, backgrounds, and individual personalities.
• Qualifications:
• College diploma or equivalent work experience, 3-5 years in a cruise ship Management Position.
• Extensive experience and knowledge in aspects of Photo hotel/cruise ship operations within the US/Worldwide.
• Experience in team building and problem solving within a customer service environment

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.