FB Director

Job Responsibilities:

• Ensures that customer service and product quality standards meet or exceed Hotel Policies & Procedures for every passenger interaction
• Constantly monitors and promptly resolves all issues that affect shipboard Food and Beverage operations and the passengers cruise experience
• Consistently reviews Passenger Relations feedback, corporate reports, onboard Passenger in Focus files, Let Us Know forms, and other sources of information to identify trends and issues; takes prompt action to ensure that the team surprises and delights passengers
• Dependably leads the Food and Beverage management team in regular operational inspections to ensure Company standards are met or exceeded
• Regularly oversees the day-to-day operational efficiency and quality assurance for all areas of responsibility, and develops controls to meet standards.
• Regularly ensures that all Food and Beverage and Hotel supplies and provisions are promptly received and carefully inspected; always spot-checks provisions for quality and quantity against the P.O./invoices and product specifications during every loading
• Constantly ensures the key performance metrics, including revenue cost and service standards, are in line with Company targets and guidelines
• Regularly collaborates with Food and Beverage Managers to ensure that proper rotation, yield management, inventory allocation, distribution, and accounting procedures are followed at all times for Food and Beverage and Hotel storerooms (where applicable)
• Knows the teams role descriptions, delivers them to all team members (new joiners, returning crew, and promoted crew), and communicates clear expectations based on each role description
• Observes each crewmembers performance using his or her role description as a guide and delivers prompt and appropriate correction, improvement, or reinforcement. Coaches and develops skilled, engaged team members to become the Consummate Host
• Qualifications:

• Graduate of a recognized hotel/catering/culinary school
• Ten (10) years of experience in Hospitality Senior Management position
• Extensive experience and knowledge in all aspects of hotel/cruise ship food and beverage operations
• Strategic planner, with an innovative, hands-on, practical management approach
• Ability to lead and motivate employees in pursuit of company goals
• Ability to work independently and resolve complex issues from crew and management

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.