Dining * Buffet Steward

Standard Role Summary:

Work within the restaurant team to provide excellent customer service to passengers within all restaurant/food outlets.

Primary Responsibility of the Role:

Keep the restaurant and buffet tables clean and maintain the overall look of the outlet to the expected standards. Clear tables after service and ensure they are cleaned and re-laid in time for the next passenger service period. Make sure all cutlery, cups, and glasses are restocked and there is enough available throughout the service. Take dirty dishes and trays to the platehouse, keeping the restaurant/outlet clear of debris. When required keep restaurant pantries clean, tidy, and well stocked and provide assistance to waiters as required.

Collect beverage and food orders and deliver them to the passengers or waiter stations, as instructed. Assist with the tea, coffee, and juice services in the buffet.

Assist with the seating and greeting of passengers as required. Engage with the passengers in a friendly and polite manner, responding to requests appropriately.

Inform the Head Waiter of any items including crockery and silver or fixtures and fittings that need repair/renewal.

Take passenger room service food orders over the phone. Set trays with condiments and the correct cutlery/crockery. Deliver and collect room service orders to/from passenger cabins in a timely manner. Process passenger billing correctly for the charge of drinks using the point of sale. Collect trays from the housekeeping pantries and return them to the galley.

Perform duties as requested including embarkation duties, afternoon tea service, and outside catering / special events as and when required.

Keep service areas clean and tidy at all times and follow restaurant cleaning schedules. Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly. Carry out all work safely, efficiently, and in accordance with all current safety and company regulations, including the Public Health Policy and Procedure.

Assist with the meet and greet of the passengers and baggage services on embarkation/disembarkation days.

Key Responsibilities & Duties:

Ability to work safely and efficiently within a fast-paced restaurant environment
Customer service experience essential
Level 2 Award in Food Safety or equivalent desirable
Basic computer skills are desirable
Good command of written and spoken English
Certificates Valid ENG1 medical certificate or equivalent for the duration of each voyage
HESS (Health, Environment, Safety and Security)

Health and Safety 

Lead by example by taking care of the health and safety of self and others

Report all accidents, near-miss incidents and work-related ill health conditions to the manager /supervisor / team leader and to the safety department
Follow safety rules and procedures
Use work equipment, personal protective equipment, substances, and safety devices correctly
Take part in safety training & risk assessments and suggest ways of reducing risks
Carry out duties in a safe manner in accordance with corporate policies and procedures

Public Health

Fully comply with personal hygiene standards as stated in company and public health policies
and procedures
Demonstrate at all times excellent hand washing techniques and coughs and sneezes etiquette
Follow the company instructions regarding immediate reporting of ill health symptoms (i.e.)
diarrhoea, vomiting, fever, and any other symptoms as appropriate
Environment

Understand own environmental responsibilities and act accordingly
Apply practical measures to reduce water and electricity consumption
Apply waste segregation diligently both in work area and when off duty
Follow the correct method of disposal of surplus or spent chemicals used
Work in a way that avoids environmental incidents and report situations where environmental
integrity may be breached
Handle materials carefully to minimise spillages during work routines and safely dispose of
contaminated material generated during work routine

Emergency Duties

Understand own emergency duties and routines onboard ship
Take an active part in the ships team response to an incident
Ensure familiar with ships emergency alarms and routines
Ensure familiar in the use of all fire fighting appliances located within area of responsibility
Ensure familiar in the use of the ships life saving appliances and equipment including lifeboats
and liferafts
Participate fully in all relevant drills and training
Know how to raise the alarm when necessary
Able to identify escape routes and emergency exits
Understand the function and operation of fire screen / splash tight and watertight doors
In the event of an incident or emergency assist with public area clearance as directed
Ensure area is clear and all cooking equipment is secure and isolated
As a Stairway Guide carry out crowd control of stairways ensuring the safe movement of
passengers, directing them to the relevant muster station
Once all passengers are mustered become part of a muster station
Guide, direct and lead passengers to the lifeboat and disembark with them in the event of the
need to abandon ship
Undertake other emergency duties / routines within the ERP as directed
Undertake any other emergency duties required that are specific to vessel
Follow all emergency procedures as directed

Safeguarding

Aware of CUK safeguarding children policies and procedures
Report any concerns of a safeguarding nature to the Designated Safeguarding Person (DSP)
Security

Understand the security levels as defined by ISPS and own responsibilities
Follow the correct security procedures when embarking and disembarking from the ship
Report suspicious activities, packages and / or security incidents following the correct procedure

Customer Service
Respond calmly and quickly to requests from passengers or crew members
Deliver customer service within the agreed time-scales and to the quality required, ensuring
passenger satisfaction
Immediately respond to complaints and customer service issues, or report them to line
manager, to ensure a speedy resolution
Behave in a polite and friendly manner with passengers and crew members at all times and in all
areas of the ship