Restaurant Manager

Job Responsibilities:

• Consistently exceeds the Dining Room, Alternative Dining and Buffet areas defined targets, by driving a personalized guest and teammate centric culture, reducing friction points and mitigating negative surprises.
• Actively ensures that food service teammates in the assigned dining location are acting as company ambassadors and always displaying a positive and professional demeanor.
• Promotes and ensures integration of Princess MedallionClass products, services and applications throughout their team to drive engagement in delivering a guest and teammates centric experience.
• Understands, leads, and promotes the experience ownership concept within their assigned venue and immediately rectifies any shortfalls in product delivery that would have a negative impact on the guest experience, communicating with leadership, as necessary.
• Assists in the review of guest feedback, including Service Excellence platform, comment cards, letters and onboard evaluation surveys, monitoring trends, pinpointing root-cause and addressing corrective and preventative action accordingly.
• akes full ownership of any negative service interactions and ensures a timely, effective and personalized service recovery takes place, documenting and escalating accordingly.
• Ensures that teammates dining in team members and guest areas receive service that exceed brand standards.
• Responsible for the product delivery in their experience areas ensuring they and their teammates are aligned with experiential ownership expectations to provide consistency in the guest experience.
• Conducts consistent training and ensures full utilization of the Dining Reservation System & MedallionClass applications to support a frictionless guest experience, increases revenue and maximizes venue(s) capacity.
• Ensures service sequences are being followed by all teammates during meal periods and assist with guest dietary requirements.
• Assists in creating unbiased, efficient, and fair teammate schedules that comply with MLC regulations and support business demand.
• Monitor's staffing performance and levels in their assigned dining location allowing for a smooth meal service and providing support to other dining locations when possible.
• Assists in conducting pre-service briefings with the team reviewing menu content, culinary updates, beverage updates, expected occupancy levels based on reservations, surprise and delight moments for guests and any other updates relevant for the meal period.
• Ensures teammates are processing guest orders promptly and accurately through the onboard POS system.
• Responsible for all restaurant charges on company accounts are processed correctly and in a timely manner. Any inconsistencies are escalated to senior management.
• Accountable for all beverage stock held in the assigned location.
• Actively provides feedback on voyage financial performance and identify potential revenue opportunities to senior leaders.
• Helps minimize waste, neglect, breakages and mishandling of supplies and equipment.
• Qualifications:
• Graduate of a recognized Hotel/Catering School and or a minimum of 5 years of previous experience in Food and Beverage Management or equivalent from a 5-star cruise line/hotel/restaurant.
• Extensive experience and knowledge of food, wine and restaurant service within the hotel/cruise ship operations.
• Ability to lead and motivate subordinates.
• Fluent English language skills.
• Guest Service-oriented personality and great social skills.

Princess Cruises offers many benefits. This position is afforded comfortable double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.