Rooms Coordinator

Job Responsibilities:

• Consistently exceeds the Rooms Division specific targets and other key result areas reducing friction points and avoiding negative surprises.
• Supports the utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Embraces and promotes the Service Excellence platform and philosophy.
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints.
• Provides administrative support to always ensure an efficient execution of the Rooms Division operation.
• Promptly records all departmental training, inspection, and compliance information in the appropriate Housekeeping.
• Monitors all housekeeping related OceanNow guest orders and ensures expedited delivery.
• Optimizes OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Ensures all new joiners receive fully functional OCEAN devices as soon as they join the ship and OCEAN Hospitality system is adequately updated to reflect the staff changes.
• Regularly monitors guests feedback through Service Excellence (or other sources of information) and takes ownership by addressing appropriately, following-up and ensuring timely resolution.
• Logs, follows-up and ensures proper resolution of any reported maintenance issues.
• Collects, secures and issues the Stateroom Stewards master keys daily, per protocols.
• Supports the Rooms Division leadership with monitoring the guest and crew area operational expenditures.
• Ensures an efficient stock, management and use of all housekeeping supplies.
• Collaborate with all Executives to create a safe and compliant environment while fostering a commitment to Operation Oceans Alive.
• Ensures that staff understand and comply with all applicable policies and procedures including HESS policies.
• Maintains current, accurate knowledge of public health standards and ensures their ship is in continuous compliance with all hotel related public health policies.
• Promptly helps coordinate onboard resources to respond to outbreak situations that necessitate increased sanitation levels.
• Addresses and resolves all concerns identified from both internal and external audits; thoughtfully develops and implements plans to prevent future findings.
• Performs General Emergency Procedures duties with a sense of urgency as directed in the ERO.
• Ensures that internal stakeholders build and maintain effective and professional communication and relationships between the ship and third parties, such as public health and regulatory authorities, Customs, and Immigration.

Qualifications:

• Recent graduate of hotel, business, or secretarial school.
• Two years experience and knowledge of all aspects of clerical work, preferably in a hotel/cruise ship or corporate setting.
• Must have a complete command of the English language.
• Proven work history with strong administrative, organizational, and follow-thru abilities.