About the job Thai Customer Service Representative
URGENT HIRING! Please send CVs to CAREERS[at]668dgonline.com
The best CSRs are genuinely excited to help customers.
Work with patient, empathetic, and passionately communicative. Love to talk.
Customer service representatives can put themselves in their customers’ shoes
and advocate for them when necessary. Gathering customer feedback for company.
Problem-solving also comes naturally to customer care specialists. Confident at
troubleshooting and investigate if don’t have enough information to resolve
customer complaints.
The target is to ensure excellent service standards,
respond efficiently to customer inquiries and maintain high customer
satisfaction.
KEY RESPONSIBILITIES
●
Support and provide superior service via phones, e-mails,
live chat, call or any kind as a receiver and caller, work strictly with the
service protocol and guideline.
●
Maintaining a positive, empathetic, and professional
attitude toward customers at all times.
●
Responding promptly to customer inquiries.
●
Communicating with customers through various channels.
●
Communicating and coordinating with colleagues, as
necessary.
●
Attracts potential customers by answering product and
service questions, suggesting information about other products and services.
●
Maintains customer records by updating account
information.
●
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
●
Impact the company’s bottom line by problem solving and
turning frustrated clients into repeat customers
●
Identify and assess customers’ needs to achieve satisfaction.
●
Build sustainable relationships and trust with customer
accounts through open and interactive communication.
●
Responsible for maintaining a high level of
professionalism with clients and working to establish a positive rapport with
every contact.
●
Take the extra mile to engage customers.
●
Customer orientation and ability to adapt/respond to
different types of characters.
●
Meet personal/customer service team sales targets and
call handling quotas.
●
Provide accurate, valid and complete information by using
the right methods/tools
●
Follow communication procedures, guidelines and policies
●
Work with customer service team leader to ensure proper
customer service is being delivered.
JOB
REQUIREMENT/QUALIFICATIONS
●
Fluent in English and Thai writing, speaking and
listening.
●
Understand the culture of Thai.
●
Other requirement as below
|
1.
Service Minded |
9.
Positive Attitude |
|
2.
Product knowledge |
10.
Attention to detail |
|
3.
Quality Focus |
11.
Problem Solving |
|
4.
Listening Skill |
12.
Ability to work under pressure |
|
5.
Phone Skills |
13.
Clear communication skill |
|
6.
Resolving Conflict |
14.
Time Management |
|
7.
Multitask |
15.
Goal – oriented focus |
|
8.
Patience |
16.
Empathy |
Package Details
Basic salary, Housing allowance, Achievement incentive, Monthly Performance Incentives, VISA Processing by the company and etc.