Salesforce Systems Administrator

PLEASE apply if have worked with either Media/Entertainment Industry.

Location: New York, NY - This role is onsite 3 days/week.

Relocation assistance: No

Experience level: Associate 

Experience required: 5 Years 

Education level: Bachelors degree 

Job function: Information Technology 

Industry: Entertainment 

Visa: Only US citizens and Greencard holders

The Role

• The Systems Administrator role offers operational support to the team and clients primarily through management of the global stakeholder relationship management database based in Salesforce, and related systems.
• This role supports and facilitates global cross-company access and use of systems and databases, providing service, reporting, process improvement and client engagement and management to achieve departmental and companywide goals.
• The role monitors project milestones, ensures quality delivery to meet deadlines, and supports additional systems, reports and operations, including entering, managing and creating reports on confidential and strategic information.
• This role requires someone who is highly organized, a great communicator, a collaborative team player, and who must demonstrate confidentiality and flexibility in accepting new and changing responsibilities.

RESPONSIBILITIES

• Administer, manage, report, implement process improvement and systems integration in SalesForce and related systems and tools
• Develop backend aka Systems Administrative-level Salesforce system enhancements and management
• Research, report, manipulate and interpret data in SalesForce, Excel, etc., and prepare findings for use in reports, presentations, etc. for a variety of needs, including Talent Management, Casting, Corporate, Compliance, Commercial, etc.
• Support various systems, reports and operations, including enter, manage and run reports on confidential and strategic information according to established data management quality standards in a timely, accurate, consistent, efficient and effective records management, and comply with Talent and contractual obligations
• Serve as the primary day to day subject matter expert for the Salesforce system, and develop, administer and continuously improve training and client experience and interface
• Partner with Compliance for data management standards
• Attend internal meetings to learn, contribute, represent and report back priorities and plans to support operations
• Coordinate projects, monitor project milestones and deadlines, prepare status reports, manage data and communicate with clients internal to and external from the GTMO team
• Support and facilitate numerous projects, monitor project milestones, ensure quality delivery to meet deadlines prepare status reports, manage data and communicate with clients in a dynamic environment ensuring and communicating clear prioritization to GTMO team and other clients while recognizing and appreciating the additional projects outside of these central/ operational projects.

SKILLS AND REQUIREMENTS

• 4+ years of work experience with technical systems; specifically,
• proficient in administrative management, reporting, client interface, process improvement and systems integration with Salesforce
• technically proficient with advanced functions of Excel for reporting, data manipulation and interpretation of data
• Proficient computer skills and knowledge of Google tools (Docs, Drive, Slides, Sheets, etc) and Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Proficient with researching and compiling data, reports and presentations with a fast timeline for executives
• Thrive in high energy, high profile, positive, proactive, deadline driven, results oriented, client service, dynamic, and attention to detail environment
• Collaborative team player
• Excellent written, interpersonal and verbal communication & diplomatic skills
• Excellent time management skills- prioritize competing deadlines in a fast paced environment
• Excellent administrative, critical reasoning, and problem-solving skills
• Excellent work ethic and eagerness to learn about and contribute to entertainment and Talent business
• Self-motivated, resourceful, collaborative, and a demonstrated ability to take the initiative as a collaborative team player
• Must demonstrate confidentiality and flexibility in accepting new and changing responsibilities
• Discrete and protect highly sensitive/ confidential information
• Experience in entertainment, Talent management/relations, project management and/or event management, a plus
• Legal right to work in the US
• Ability to travel when needed