XTN-7AC2167 | TEAM LEADER, OPERATIONS

AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management ("RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over $US 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

• Comprehensive health benefits
• HMO + 1 dependent upon hire
• Pioneer team in the Philippines
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide the team with the company’s vision and the objectives of all processes 
• Have excellent people management skills to ensure adequate production and quality SLAs (service level agreements) are met 
• Provide adequate training and knowledge sharing to the team by conducting daily and weekly meetings which are documented and acknowledged by the team
• Monitoring daily production output and validating the same by means of timesheet approvals 
• Monitoring daily quality reviews of the quality audit team to ensure feedback is provided to the team and identified areas of concern are reviewed and completed in a timely manner 
• Monitoring and adhering to the company policies regarding leave and absenteeism within the team 
• Provide monthly performance report to the team on production & quality achievements and their areas for improvement 
• Serve as a SPOC (single point of contact) to communicate and resolve interface and integration issues with other teams
• Adequate staffing is allocated within the various processes that need to be reported back to the client 
• Control Talent Retention to the minimum – attrition

• Bachelor's Degree Holder
• Proven experience as a Team Lead in a U.S. Healthcare account, with a strong track record of leadership and performance.
• Solid background in Patient Contact Center Operations, including Patient Calling and Patient Estimates.
• Deep understanding of U.S. Revenue Cycle Management (RCM) with fluency in RCM-specific terminology.
• Extensive hands-on expertise with EPIC Systems, including workflow optimization and system navigation.
• Committed to working onsite at McKinley West, Taguig. 
• Demonstrated employment stability, reflecting reliability and long-term commitment in previous roles.
• Must be amenable to reporting onsite