Job Openings INT-AFA5678 | SALES EXECUTIVE

About the job INT-AFA5678 | SALES EXECUTIVE

Functional overview

Service Desk 2 main responsibilities are answering, prioritizing, and responding to incoming calls, tickets and email request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies 

 

Duties and responsibilities

  • Answers phone calls and responds to moderately complex customer inquiries 
  • Log, Acknowledge, Categorize and Prioritize all issues or request tickets 
  • Assign tickets and inform the appropriate group for further troubleshooting 
  • Check emails regularly and make follow up of tickets beyond SLA 
  • Provide the user with the status updates as defined in SLA 
  • Diagnose and resolve hardware and software problems 
  • Provide technical assistance to all end-users both internal and external clients 
  • IT support relating to technical issues involving but not limited to Microsoft’s core business applications and operating system 
  • Perform additional task that may be assigned by the immediate supervisor 

Minimum competencies

  • Maintain and enhance customer satisfaction and provide service in a respectful, courteous and positive manner