INT-037D568 | PROJECT MANAGER

Functional overview

The Customer Success Associate / Company Nurse is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Success Associate / Company Nurse is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

Duties and responsibilities

NURSING DUTIES

• With critical medical thinking skills and good bedside manner
• Provide basic health care administering first aid where needed and evaluating employees’ overall health
• Attend to and Follow up all medical-related concerns
• Administer first aid / nursing intervention to employees
• Assist patient to nearest hospital due to emergency
• Clinic & Supplies Management
• Monthly medical supplies disbursement, inventory & requisition.
• Aid in medical events and activities
• Administer first aid / nursing intervention to employees and members.
• Medical Certificate validation
• Monitor and update all clinic tracker
• Safekeep medical records
• Distribute HMO cards
• Aid in medical events and activities
• Dissemination of health-related bulletin on a monthly basis.
• Other adhoc task that maybe assigned from time to time.

OFFICE HEALTH AND SAFETY

•  Perform Accident or Incident Investigations and Prepare Accident/Incident reports (WAIR/EWAIR)
• Perform safety walk weekly
• Lead and encourage the employees to participate evacuation drills (fire, earthquake) and secure accurate postmortem reports
• Enforce company policies and procedures and Safety and Health Regulations and Standards
• Observe work in progress and assure safety equipment is worn and procedures followed
• Suggest for corrections and follow-up to correct violations
• Resolve complaints and suggest to management for corrective action
• Ensure employee safety training, classroom lectures, demos and hands-on instruction.
• Review accidents and suggest preventing similar future incidents
• Execute effective safety, hazard control and industrial hygiene program. (solid waste disposal monitoring)
• Evaluate risks and hazards and suggest for corrective action
• Assign responsibilities and update safety organizational charts as needed

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answers and disperses calls and inquiries
• Welcomes / receives applicants, visitors and clients of the Company
• Responds/addresses tenant concerns and walk-in inquiries
• Handles daily incoming and outgoing mails
• Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
• Manages the front office on a daily basis
• Assists photocopy, printing, scanning client request
• Gatepass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Provides administrative support to members
• Provides unmatched customer experience
• Builds strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attends ticket request within SLA
• Assists office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Distributes monthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintains Office Show-readiness, cleanliness and maintenance
• Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinates with Customer Success Lead for any facilities/Building issues

Minimum competencies

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driv