XTN-535B980 | COMPLIANCE SUCCESS AND SUPPORT SPECIALIST

Since 2005, we’ve helped organisations achieve their goals through simple, sustainable, and scalable information security. What started as a solution to help UK police forces share 
sensitive data securely has grown into a global SaaS platform—ISMS.online—trusted by 
thousands of businesses worldwide. 
We’re growing fast. Backed by private equity investment and with customers across the UK, Europe, the US, and APAC, we’re expanding our team and doubling down on our mission: to set the standard for information security management and deliver compliance confidence 
through our exceptional people, process, and platform. 

Fixed weekends off

HMO on Day 1

Sick and vacation leaves

Compliance Success 
• Act as a primary point of contact for assigned APAC compliance customers 
• Support customers through onboarding, adoption, and ongoing use of the platform for 
standards such as ISO 27001 and related frameworks 
• Help customers understand and progress key compliance activities (e.g. policies, risks, 
controls, audits, evidence) 
• Monitor customer progress, engagement, and potential risk to compliance timelines 
• Proactively support customers in achieving certification, readiness, or continual 
compliance goals 
• Build trusted relationships with compliance, security, and risk stakeholders 

Compliance Support 
• Provide timely, high-quality support via ticketing systems, email, and virtual sessions 
• Answer platform and compliance-process questions clearly and accurately 
• Troubleshoot platform issues and guide customers through resolution 
• Escalate technical or complex compliance queries where appropriate while maintaining 
ownership 
• Ensure issues are documented, tracked, and resolved within agreed SLAs 
• Contribute to compliance-focused help content, FAQcs, and support documentation 

Collaboration & Feedback 
• Act as the voice of APAC compliance customers internally 
• Surface recurring compliance challenges, product feedback, and improvement 
opportunities 
• Collaborate with product, engineering, and customer success teams globally to improve 
customer outcomes 

What Success Looks Like 
• Customers feel confident and supported in their compliance journey 
• Compliance milestones are achieved with fewer blockers and less friction 
• Support issues are resolved efficiently and professionally 
• Strong customer satisfaction, retention, and trust across the APAC region 
• Clear, actionable compliance feedback informs internal teams 

• Experience in compliance success, customer support, or customer success within a 
SaaS environment 
• Exposure to information security, compliance, risk, or governance topics 
• Strong written and verbal communication skills, with the ability to explain complex 
concepts clearly 
• Comfortable supporting customers in regulated or audit-driven environments 
• Ability to manage multiple customers and priorities independently 
• Familiarity with ticketing systems, CRMs, and remote collaboration tools 
• The ability to work across teams and build great relationships with other departments. 

• Experience with ISO 27001, ISO 27701, SOC 2, or similar frameworks 
• Prior experience supporting compliance platforms or GRC tools 
• Experience working with customers across APAC time zones 
• Background in B2B or enterprise SaaS