XTN-FB6B824 | TRAINING COORDINATOR

• Manage class enrollments for public training courses, including reconciliation of payments.
• Manage class cancellations for public training courses, including student notifications and refunds.

• Ordering of course manuals, manage technical issues.
• Process partner and training vendor invoices.
• Manage and monitor the internal use of our training infrastructure.
• Manage and register the use of our eLearning and Certification products.
• Coordinate assignment of trainers and handle communication with trainers related to upcoming training events.
• Collect training feedback and suggestions for improvement.

• Creating and maintaining reports on all training events, revenue, margins, expenses, trainer utilization, PO’s etc.
• Assist with analysis on revenue and expenses.
• Tracking PR’s, PO’s and the closure of these items.

• Manage customer requests and questions via email, phone/virtual meetings, and other forms of communication as appropriate.
• Escalate technical issues to technical experts.
• Support the relationship with training partners.
• Maintain a list of certified training partners.
• Manage customer satisfaction issues and escalate as needed.

• Strong organizational, time-management, and interpersonal skills.
• Excellent English language skills.
• Strong written and oral communication skills.
• Strong customer service experience..
• Bookkeeping experience, such as working with invoices, POs, financial reporting.
• Be able to work cross-functionally with customers, partners and employees across our customer experience functions.
• Work independently in a fast-paced environment.
• Proficient use of Microsoft Office (Excel), Outlook and other communication tools, web based systems, and other business systems.

Location/Work Set-up: Temp WFH until June or July and will transition to Temp Hybrid. Location: (Makati or BGC) - TBD

WHY JOIN US?

• Great place/environment to work.
• Career Advancement.
• Enhance your technical skills.