XTN-BA4C337 | MANAGER - OPERATIONS

AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management ("RCM") company that provides financial clearance, financial management, and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has 10,200 employees across multiple offices in India and the US. The company generates annualized revenues of over $US 100 million. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

• Excellent Company Culture
• Day 1 Health Insurance, plus free dependent
• Fixed schedule and fixed weekends off
• Non-Toxic | Blended Non-Voice Account
• Employee Referral Incentive
• Opportunity for promotion

• Strong in US RCM domain and can able to relate the clinical scenarios in ROI/Coding
• Overall responsible for the Governance and Rigor of the functional learning health (On the Job training, need based Learning, Continuous Education, Call quality improvement, addressing knowledge gaps, etc.)
• Responsible for managing the team of Process Coaches
• Able to deliver, project and motivate team members through effective learning rigor methodologies both in group and individual classroom dynamics.
• Prepare learning objectives, identify instructional strategies, plan evaluation methods, and propose training timelines as per organizational requirements.
• Produce collateral materials using internal resources.
• Conduct Training Need Analysis (TNA) in conjunction with Operations team and Transformation team.
• Executing the TNA to offer a solution that addresses operational requirements and ensure quality of training program conforms pre-defined standard.
• Coordinate with Operations team and Transformation team, to understand client expectations, business requirements.
• Be proactive, committed and engaged in transition project and actively participate in all internal and /client discussions
• Keep information and courses up to date as per the business requirement.
• Participate in inter/department calibrations to ensure consistent upskilling of delivery approach.
• Act as the “go to” person within a project for questions and problems within his/her area of expertise
• Participate in department discussion on learning and development initiatives and stay abreast of department activities and goals.
• Perform other tasks as required to meet department goals.

• Communication – Expressing thoughts verbally, in writing, and graphically in clear, organized fashion according to the audience’s characteristics and needs.  Applying active listening skills of attending, acknowledging and summarizing to facilitate understanding.
• Technical/Professional Knowledge - Should be proficient in US Healthcare and have a broad and deep understanding of Medical Coding Vertical.
• Learning Facilitation – Strategizing structured learning programs with individuals or groups using Medical Coding skills and required visual aids.
• Motivational Fit – Self-motivated and independent and the ability to work as a team. 
• Analysis/Problem Assessment – Securing relevant information through multiple methods and various sources to determine key issues and make comparisons/analysis.
• Teamwork/Collaboration – Working effectively through proper communication and consensus building with people within and outside the organization to accomplish team and organizational objectives.
• Practical Learning – Seeking, assimilating and applying new information to improve personal and team’s performance.
• Planning and Organizing/Work Management – Establishing a course of action that utilizes department resources and accommodates client and customer requirements to accomplish team and organizational objectives.
• Innovation – Generating creative, novel methods and solutions to learning experiences, communication and organizational challenges.

Awareness and adherence to all applicable organization wide policies and procedures, including but not limited to Information security, HIPAA and HR policies.