XTN-D82A232 | CUSTOMER SUCCESS MANAGER I

Company Description

As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. PayScale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, PayScale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With PayScale’s Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.

What We Do: PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle, but also to help them reach their business goals, proving the return on investment of their PayScale solution(s).

• Annual merit increase through year-end performance reviews
• Observance of PH regular holidays
• Leave benefits
• Hybrid set up - 3x a month on-site upon regularization
• 2x a week on-site during probationary
• Fixed work schedule with weekends off

• Responding to high volume of inbound customer requests to help better utilize their account and subscription.
• Discussing project progress, overcoming roadblocks, and product adoption on 2-4 scheduled customer call (business reviews)
• Leveraging Gainsight technology to set follow-up tasks and manage next steps.
• Meeting internally to act as 'voice of the customer' with our Product, Support, Marketing, or Management teams on how we can increase value and resolve concerns.

• Great communication skills - verbal and written
• Interpersonal skills
• Problem-solving skills
• Adaptability
• Highly organized
• Time Management

• With Salesforce, Gainsight experience
• Analytical
• 1-2 years Customer Success and Account Management experience