XTN-FA1E969 | CORPORATE LAWYER

Functional overview

The Channel Operations team supports channel and alliance partners.  We have oversight into and are accountable for the operational readiness of quote to order capabilities, the user experience, and the processes necessary for our partners and internal teams.  We also provide data insights to our internal business stakeholders driving and supporting strategic decisions.  The Order Management Specialist’s scope of work will center around processing indirect channel orders and responding to inbound queries from partner and internal teams.

Duties and responsibilities

• Process channel orders from distributors, direct resellers, and carriers
• Process order provisioning quotes for Distributor and Reseller transactions
• Ensure completeness and accuracy when processing PO’s and quotes
• Ensure orders are processed in a timely manner and follow up as necessary adhering to defined SLA’s
• Track orders and provide order confirmations to external partners
• Take actions to drive resolution of outstanding PO and quote issues
• Respond to Channel Order tickets in Zendesk adhering to defined SLA’s
• Resolve Order Management ServiceNow tickets from internal teams
• Contribute to ongoing process and workflow improvements
• Support Month and Quarter close activities
• Support ad-hoc assignments as required

Minimum competencies

• Highly motivated, self-directed individual who thrives in a fast-paced team environment
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
• Excellent organizational skills with attention to detail; ability to manage multiple priorities in parallel
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close

Minimum qualifications

• 2-3 years of operations experience preferably in a SaaS/cloud company
• Bachelor’s Degree or equivalent experience
• Prior order management experience a plus
• Working knowledge of Salesforce.com, Zuora, Zendesk, or ServiceNow a plus
• SaaS, software, or technology based company experience a plus