INT-5706566 | EXECUTIVE ASSISTANT

Functional overview

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. 

Duties and responsibilities

• Provides first-line investigation and diagnosis  
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  
• Escalates unresolved incidents/service requests within agreed timescales  
• Logs relevant incident/service request details per help desk procedures  

• Communicates with client regarding incident progress  
• Ensures tickets are always updated until issues are resolved  
• Conducts hardware and software maintenance and support