INT-337B127 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

FRONT DESK MANAGEMENT:
•    Provides support on the reception/front desk through:
o    Answers and disperses calls and inquiries
o    Welcomes / receives applicants, visitors and clients of the Company
o    Responds/addresses tenant concerns and walk-in inquiries
o    Handles daily incoming and outgoing mails
o    Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
o    Manages the front office on a daily basis
o    Assists photocopy, printing, scanning client request
o    Gatepass / work permit processing
o    Prepares and accomplishes errand form
o    Monitors the cleanliness in concessionaire area
•    Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES
•    Point person / Representative in the workplace
•    Conference room reservations
•    Reports and coordinates any workplace issues and ensures job completion
•    Provides administrative support to members
•    Provides unmatched customer experience
•    Builds strong relationship with members
•    Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN
•    Attends ticket request within SLA 
•    Assists office walk tour with prospective client and marketing events
•    Offers and serves refreshment to Client
•    Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
•    Coordinates with vendor for any Client request below 20K
•    Distributes monthly treats
•    Follows operational processes and procedures
•    Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT 
•    Maintains Office Show-readiness, cleanliness and maintenance
•    Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs 
•    Coordinates with Customer Experience Lead for any facilities/Building issues

MINIMUM COMPETENCIES:
•    Capable for dealing with local staff and foreign clients
•    Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality.
•    Superb verbal and written communication skills
•    has high attention to detail, fast learner
•    Excellent interpersonal skills
•    Extraordinary multitasking skills
•    Good time management skills
•    Capable of working under minimal supervision
•    Ability to present well to high level clients – local and foreign
•    Ability to deliver services with the highest standards
•    Willing to work on a shifting schedule
•    Willing to be assigned to other KMC sites

MINIMUM QUALIFICATIONS:
•    Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
•    At least 1-2 years work experience as Front Office Staff or Admin Assistant
•    Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
•    Hospitality or Customer service background is a plus