XTN-AD14487 | BUSINESS DEVELOPMENT MANAGER - SUPPORT & SERVICES

Zoom is a leader in modern enterprise communications, with an easy, reliable platform for video, voice, content sharing, and chat. Our mission is to make communications frictionless and empowering for everyone.

Role Overview

Zoom is seeking a passionate, results-oriented Business Development Manager for Technical Support and Managed Services focused on ANZ, APAC and Japan. This strategic role will drive the growth of our Support and Managed Services through direct customer engagement and part

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Go-to-Market Strategy: Develop and execute regional go-to-market strategies for Premier Support and Managed Services, aligning offerings with market trends and customer needs.
• Market Insight: Conduct market research, competitor analysis, and identify opportunities for service differentiation, pricing, and packaging.
• Product Lifecycle Management: Oversee the lifecycle of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis.
• Direct & Partner Engagement: Engage directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments.
• Stakeholder Relationship Management: Cultivate and grow relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive brand awareness and market penetration.
• Performance Monitoring: Monitor relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution.
• Channel & Partner Program Strategy: Support the development and monetization of the Channel Partner Support Program; work with service providers, carriers, and resellers on onboarding, training, certification, and integrated support solutions.
• Cross-Functional Collaboration: Partner closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy.
• Regulatory Alignment: Contribute to region-specific regulatory initiatives (such as support for government or regulated industries), aligning support services to compliance and market needs.
• Travel: Willingness to travel as needed within ANZ, APAC and Japan to work with partners, customers, and cross-functional Zoom teams.

• 5+ years in business development, technical support, partner programs, or managed services, ideally in enterprise SaaS or cloud services.
• Proven experience with go-to-market planning and product lifecycle management for technical support and services.
• Track record of revenue growth for support or managed services products in complex, matrixed organizations.
• Experience working directly with major enterprise or telecom partners, carriers, and resellers in ANZ, APAC and Japan.
• Strong analytical skills with expertise in market research, data-driven decision-making, and KPI monitoring.
• Excellent communication, presentation, and relationship management skills.
• Familiarity with regional compliance and regulatory environments is an advantage.
• Ability to work independently, with a proactive and entrepreneurial mindset.
• Bachelor’s degree or equivalent professional experience; MBA or related advanced degree preferred.